Privacy Policy
Effective Date: September 2, 2026
Vatocare (“Vatocare,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information collected through https://vatocare.com/.
This Privacy Policy explains what information we collect, why we use it, how it may be shared and the choices available to you. It applies to website visitors, wholesale buyers, distributors, importers, healthcare suppliers and other business contacts who communicate with Vatocare.
1. Information We Collect
Information You Provide
When you submit an inquiry, request a quotation, contact us by email or communicate through WhatsApp, we may collect:
- Your name;
- Company name and job title;
- Business email address;
- Telephone or WhatsApp number;
- Country or target market;
- Product categories and estimated quantities;
- Customization, packaging or delivery requirements;
- Drawings, specifications, images or other files you choose to provide;
- The content of your message and subsequent business correspondence.
Please do not submit unnecessary sensitive personal information through our website.
Information Collected Automatically
When you visit the website, our systems or service providers may automatically collect limited technical information, including:
- IP address;
- Browser and device type;
- Operating system;
- Referring page;
- Pages visited and time spent on the website;
- Date and time of access;
- Cookie identifiers;
- Security, diagnostic and error-log information.
We use this information to operate the website, maintain security, prevent spam and understand general website performance.
2. How We Use Personal Information
We may use personal information to:
- Respond to product and wholesale inquiries;
- Recommend suitable products or specifications;
- Prepare quotations and sample arrangements;
- Discuss OEM and ODM requirements;
- Manage orders, inspections, packaging and delivery;
- Communicate about an existing or potential business relationship;
- Provide customer and after-sales support;
- Maintain website security and prevent fraud or spam;
- Improve website content, functionality and user experience;
- Comply with legal, accounting, tax and regulatory obligations;
- Send business updates or marketing communications where you have consented or where otherwise permitted by law.
We do not use inquiry information to make decisions based solely on automated processing that produce legal or similarly significant effects.
3. Legal Bases for Processing
Where the GDPR, UK GDPR or similar laws apply, we process personal information on one or more of the following bases:
- Pre-contractual or contractual necessity: to respond to your inquiry, prepare a quotation or fulfil an order;
- Legitimate interests: to operate and protect our website, manage business communications and improve our services;
- Consent: where you voluntarily agree to receive marketing communications or accept optional cookies;
- Legal obligation: where information must be retained or disclosed to meet applicable legal requirements.
You may withdraw consent at any time, without affecting processing that occurred before withdrawal.
4. Cookies and Similar Technologies
Vatocare may use cookies and similar technologies to operate the website and remember user preferences.
These may include:
- Strictly necessary cookies: required for website security and basic functionality;
- Preference cookies: used to remember settings or choices;
- Analytics cookies: used, where enabled, to understand aggregated website usage;
- Third-party cookies: which may be placed when embedded content or external services are used.
Where required by law, non-essential cookies will not be activated until you provide consent. You can manage cookies through the website’s cookie banner or your browser settings. Blocking some cookies may affect website functionality.
If authorized administrators log into the WordPress website, WordPress may use cookies to maintain login sessions and screen preferences.
5. Inquiry Forms, Email and WhatsApp
Information submitted through our contact or quotation forms is used to respond to your request and manage the resulting business communication.
If you contact us through WhatsApp or another third-party communication platform, that provider processes information under its own terms and privacy policy. We recommend reviewing the provider’s privacy information before using the service.
Submitting an inquiry does not automatically subscribe you to marketing communications.
6. File and Image Uploads
If an inquiry form allows file uploads, please remove embedded location information, such as EXIF GPS data, before uploading images. Only upload files that you are authorized to share.
Files may be reviewed by Vatocare personnel and relevant manufacturing or service partners when necessary to evaluate specifications, customization or production feasibility.
7. Comments
If website comments are enabled, we may collect the information entered in the comment form together with the visitor’s IP address and browser information for spam prevention.
An anonymized value created from an email address may be sent to the Gravatar service to determine whether the commenter uses that service. Gravatar is operated under the privacy practices described at https://automattic.com/privacy/.
If comments are not enabled on the website, this section does not apply.
8. Embedded Content and External Links
Pages may contain embedded videos, images, maps, articles or other content provided by third-party websites. Embedded content may behave as though you visited the third-party website directly.
Those providers may collect data, place cookies and monitor interactions according to their own privacy policies. Vatocare is not responsible for the privacy practices of external websites or services.
9. How We Share Information
We may disclose personal information only when reasonably necessary to:
- Website hosting and technical service providers;
- Email, form-processing, security and spam-prevention providers;
- Analytics providers, where enabled and permitted;
- Manufacturing, inspection, packaging and logistics partners involved in your request or order;
- Professional advisers, including accountants, auditors and legal advisers;
- Government, customs, regulatory or law-enforcement authorities where legally required;
- A purchaser, successor or adviser involved in a business restructuring, merger or asset transfer.
Service providers are expected to process information only for the relevant service and to apply appropriate safeguards.
Vatocare does not sell personal information for monetary compensation. We do not knowingly share personal information for cross-context behavioural advertising. If our practices change, this policy and any legally required opt-out mechanism will be updated.
10. International Data Transfers
Vatocare serves international customers and coordinates operations and manufacturing resources in China. Personal information may therefore be processed in China or other countries where our service providers and business partners operate.
Where required, we use appropriate contractual, organizational or legal safeguards for international data transfers. Privacy laws in receiving countries may differ from those in your country.
11. How Long We Retain Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including:
- General inquiries: normally up to 24 months after the last meaningful communication;
- Quotations, orders and commercial records: for the duration of the business relationship and any period required by tax, accounting or legal obligations;
- Uploaded specifications and project files: while required to evaluate or perform the relevant project;
- Security and server logs: generally for a limited diagnostic and security period;
- Marketing information: until you unsubscribe, withdraw consent or the information is no longer required;
- Comments and associated metadata: while comments remain published or as needed for moderation, if comments are enabled.
Information may be retained longer when necessary to establish, exercise or defend legal claims, prevent fraud or comply with applicable law.
12. Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
- Request access to personal information held about you;
- Request correction of inaccurate or incomplete information;
- Request deletion of personal information;
- Request restriction of processing;
- Object to certain processing, including direct marketing;
- Withdraw consent;
- Request a portable copy of information you provided;
- Submit a complaint to an applicable data-protection authority.
California residents may also have rights to know, delete and correct personal information, opt out of qualifying sales or sharing, limit certain uses of sensitive personal information and receive equal service when exercising their rights, where the CCPA applies.
To submit a privacy request, email felix@vatocare.com. We may request reasonable information to verify your identity and protect personal information against unauthorized disclosure.
13. Marketing Communications
You may unsubscribe from promotional emails by using the unsubscribe link included in the message or by contacting us.
Even after opting out of marketing, we may continue sending non-promotional communications related to inquiries, quotations, orders, product safety, delivery or other active business matters.
14. Data Security
We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, loss or misuse.
However, no website, email transmission or internet-based storage system can be guaranteed to be completely secure. Please avoid sending confidential information through unsecured communication channels.
15. Children’s Privacy
This website is intended for professional buyers and general business visitors. It is not directed to children, and we do not knowingly collect personal information from children.
If you believe a child has provided personal information, please contact us so that we can review and delete it where appropriate.
16. Changes to This Privacy Policy
We may update this Privacy Policy when our website, services, technology or legal obligations change.
The updated version will be published on this page with a revised effective date. Material changes may also be communicated through an appropriate website notice.
17. Contact Us
For questions, requests or concerns regarding this Privacy Policy or Vatocare’s handling of personal information, contact:
Vatocare
Website: https://vatocare.com/
Email: felix@vatocare.com
WhatsApp: +44 752 1063559